Hi ewalling,
I assume by now you've got your action issue resolved. I just read this thread, and for what it's worth, thought I'd comment. I just bought an 816ce last weekend. It buzzed a little and both the salesman and I thought the action was slightly too low and warranted a 1/4 turn or so of the truss rod, but I decided it made sense to just live with the guitar a bit and see if I wanted it adjusted or not. I certainly like low action!
But after 4 days with the guitar, I decided it really did need to be raised a little. Since the store is nearly a 3 hour round-trip drive for me, and I'm reading everywhere about how much guitars can change seasonally, or whenever you want to experiment with other strings, or tunings... I decided that it makes sense for me to learn how to adjust my own truss rod. It seems ridiculously simple to do, and I did some reading, and decided that I really didn't need to fear messing anything up, so I just did it. It was extremely easy. Just make sure you have a good quality small Phillips head screwdriver so you don't mess up your screws, or slip off and damage your truss rod cover. After removing the cover, the 1/4" socket driver is all you need. I couldn't find mine, but I have a cool screwdriver with 6 different slotted/Phillips "bits" that fit into a socket which, ta-dah, drum roll, is a 1/4" driver. So I just pulled out the screwdriver bit and used the main tool as a socket driver. It worked fantastically.
It's silly that something so simple feels so empowering. I know that at times saddles and nuts and frets may need adjusting, and when that day comes, I'll get an expert to do it. But for now I'm jazzed about being able to make simple truss rod adjustments on my own. Now if I want to try different strings, I know I'll easily be able to adjust the neck appropriately.
I feel like I just got past page one of "Guitar Adjustments For Dummies." (Hmmm...wonder if there is such a book...)