Taylor's New Website Q&A

[Cindy]

Shannon, thanks for listening to our concerns and ideas! Taylor Guitars is top notch with customer service, and many of us appreciate that we've been asked to offer input. You are doing a terrific job!

[lutehole]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

[Shannon McGlathery]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

We've talked about an archive of models/specs for older models. How much interest do you think there would be in such an archive?

[BigSkyTaylorPlayer]

Gosh, I have been hoping for this for some time, I haven't posted here BC it's been mentioned in previous posts.  Put me down for a yes vote, I would like to be able to look up older models and see what makes them stand out.

[jjrpilot-admin]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

We've talked about an archive of models/specs for older models. How much interest do you think there would be in such an archive?

Man I'd think there'd be a TON of interest!  It would be a great resource!   Especially if one was looking at buying a used/older Taylor...to be able to look up the specs etc would be awesome!   

[cigarfan]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

We've talked about an archive of models/specs for older models. How much interest do you think there would be in such an archive?

If you included older models along with all past LTDs you would see loads of traffic. That would be a phenomenal resource.

[michaelw]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

We've talked about an archive of models/specs for older models. How much interest do you think there would be in such an archive?

If you included older models along with all past LTDs you would see loads of traffic. That would be a phenomenal resource.

i agree
as of the 9th, there really isn't anywhere (that i've been able to find)
that has complete specs (other than my old printed copies of W & S)

[andyi5]

I think specs of all models (discontinued as well) should be somewhere in an archive page with a picture. I was able to find old models on the webpage before the upgrade.

We've talked about an archive of models/specs for older models. How much interest do you think there would be in such an archive?

I think this would be terrific. By the way, thanks for getting the guitar model index page up there, just what I was hoping to see.

[oatordeal]

Can I add one more suggestion?   

I'd love a virtual guitar maker...not sure what you'd call it but where you could plug in your specs like your typical BTO and it would show you what it would look like instantly.

agree! even though we won't make out the sound as per virtual BTO, the aesthetics and the overall visual impact makes a lot of difference that may influence on pulling the trigger.

[ataylor]

Ever since the upgrade, I never visit the Taylor website anymore.

Same here. I still don't care for the way the site looks and functions and it's not touch/mobile-friendly (the big culprit being the drop-down menus), which is a big oversight by today's standards. A simpler site design with an adaptive grid would have been the right solution IMO.

I wait for news to come to me via the forums and the Taylor newsletter now and I do my "window shopping" at dealers with good product photography comparable to the Taylor site (often better since it's not quite as processed).

[michaelw]

something i've found that can be confusing is that if a direct search is
performed, it can result in a page that has redirects that go nowhere -
from the home page, i put 'koa' into the search bar & then clicked on the first result
http://www.taylorguitars.com/guitars/acoustic/koa-series
if it went here, to me that would seem more intuitive
http://www.taylorguitars.com/guitars/acoustic/woods/body-woods/hawaiian-koa

a 'specs' search can bring one here
http://www.taylorguitars.com/search/site/specs

clicking on DN-Ke Specs goes here
http://www.taylorguitars.com/guitars/acoustic/dn-ke/dn-ke-specs

there is a redirect to the guitar, but to me it seems like it could
make more sense if the DN-Ke Specs link went directly here
http://www.taylorguitars.com/guitars/acoustic/dn-ke#specifications

other than the current LTDs (that show full front & back views),
most of the guitars seems to have one pic of the correct corresponding model &
the others are of a different model (same series, possibly of a different year)
http://www.taylorguitars.com/guitars/acoustic/316ce
the default pic (last in the series) is of the 2012 316ce, the other 5 are of a 2011 314ce

[asahi]

great site.

just one improvement.  more pictures.
i find four times more pictures on the elderly guitars website than the taylor site.d

nothing sells more products than pictutres.  i, for example, am considering purchasing a third guitar.  my choices right now are 814ce, ga8, martin 000-28.

a picture is worth a thousand words.

one more thing, what if you linked a sound link to each model of the same song.  add to that the capability of comparing the sound clip to another model.

that would help me decide and probably keep me from pursuing the martin 000-28.

[KevinIndiana]

I really miss access to past issues of W&S. There is more info there than 1 brain can hold.

Adding back issues of W&S is on our to do list.

Shannon, please! You do have a few back issues, but not many. I think many of us would like to be able to access back issues as far back as they go. I wouldn't think this would be a time-consuming project...I hope, I hope, I hope!

Also, I'll echo what many have asked for: tech sheets! I'm frustrated going to the support page and only finding a few random articles on things, and not being able to delve deeply enough to find what I'm looking for. Adjusting the truss rod, for example. That's still not on the site, as far as I can see. Fortunately, someone posted a link on here...somewhere...and I got the article, but it should be easy to find on your site. Even just a simple list of them, nothing fancy, would let us find and download what we want. We really need the site to provide us access to things like that. Shouldn't have to prowl around an unofficial guitar forum to find your official tech sheets!

Thanks.

[michaelw]

in the owner resources FAQ 'when my guitar was made'
http://www.taylorguitars.com/blog/taylor-support/faq-when-was-my-guitar-made

serial numbers for the 90-92 models, including the 400 series (4-XXXX) &
code digits for baritone, 12 fret, GS Mini & T3 would be nice additions, imho

also, the scroll bar for the series seems to be having an issue -
sometimes it is not possible to scroll far enough to the right to access the acoustic 3-8 series &
it allows scrolling to the left of the koa series to the point to where the windows disappear from view

[KevinIndiana]

Several times in your Support section you say:

For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”

Yet it's not a hyperlink, and the tech sheet cannot be found.

Example:  String Buzz, Multiple Strings  http://www.taylorguitars.com/blog/taylor-support/string-buzz-multiple-strings

excerpt:

• Truss rod adjustment. Taking all the strings off at once allows the neck to relax. Restringing doesn’t always bring the neck back to exactly where it was. If this is the case, a simple truss rod adjustment will fix it. See our tech sheet on adjusting the truss rod. For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”
• Did you change to a different string gauge or tuning? Either of these can change the amount of tension on the neck, making it backbow and cause buzzing. If this is the case, a simple truss rod adjustment will fix it. For more information, review Taylor Tech Sheet “Truss Rod Adjustment.”

Unless I'm imagining it, it appears you're working on this section right now. It looks different than yesterday. So hopefully you'll address this soon.

Thanks.